Rental Rules

A brief overview of booking policies and rental and house rules

  • NO smoking/NO vaping inside the cabin (that includes non-tobacco substances).
  • NO pets/animals.
  • NO house parties / NO bachelor/bachelorette parties, NO chaperoned / student/school groups.
  • Events only by advance WRITTEN permission from the Owners; Separate "event" insurance may be required to be purchased by the Guest with Owners named as co-beneficiaries. 
  • Reservation deposit/downpayment: The deposit is due to reserve the property; the Balance will be due 60 days before the check-in date. For reservations made less than 60 days before the check-in date, the full amount is due at the time of booking. If the balance due is not paid in full by the due date, the booking will be canceled and Owners will retain any payments made to date.  
  • Minimum age, Rental Agreement, ID, and presence: The Primary Guest must be at least 25 years of age to rent and be present during the entire stay. A Rental Agreement signed by the Primary Guest and a matching valid photo ID is required. If those items are not received within 48 hours from booking (or 24 hours if the beginning of the stay is less than 48 hours away), we reserve the right to cancel your booking and issue a refund.
  • No third-party rentals: Property cannot be rented for someone else if the requestor will not be staying at the property OR will not be staying at the property throughout the entire duration of the rental period. For example, a parent cannot rent our property for their child(ren) who is under minimum age; The Guest signing the Rental Agreement must be the same one who provides a valid photo ID. Minors under 18 can only stay with a parent, legal guardian, or responsible adult present at the property, and must never be left at the property unsupervised.
  • Booking Approval: Any booking requests are conditional upon the Owners' approval. If we do not approve the booking, we reserve the right to cancel/decline and issue a refund (if applicable) expeditiously. 
  • Occupancy Limits: No occupancy above the stated limit at any time. The number of guests in the Rental Agreement must include ALL adults and ALL children - no matter how young. We do not charge extra fees per person but we enforce occupancy rules to ensure fire code observance and prevent overload of the cabin's mechanical and septic systems. 
  • No Pets/Animals: If the Guest brings pets/animals or evidence of pet/animal presence is discovered, Guests will be required to vacate the property immediately, with the rent and deposit money forfeited. No refund of any kind will be given under such circumstances.  
  • Service animals: A service animal is an animal that is trained to do work or perform tasks for an individual with a disability, including a physical, sensory, psychiatric, intellectual, or other mental disability. The work done or tasks performed must be directly related to the individual's disability or doing other specific work or performing other special tasks. A service animal is not a pet. A service animal is limited to a dog. A Service Animal must be under the control of its handler at all times and must have a harness, leash, or other tether unless the handler is unable because of a disability. This means that the service animal must never be left in the cabin alone or unattended. Service Animals must be housebroken, non-aggressive, non-destructive, and not display repeated, unprovoked barking. In Tennessee, it is a crime to fraudulently represent that a person has the right to be accompanied by a service animal. Emotional/Comfort Support Animals are not recognized by the ADA or the State of Tennessee as Service Animals.
  • Reservations made under false pretenses: False/fraudulent reservations will be deemed canceled by the Guest and the Guest and everyone in their party will be denied entry to the property; if Guests are already checked in, their stay will be terminated and they will be required to vacate the property immediately. No refund of any kind will be given under such circumstances.  
  • Real-time availability: Availability is real-time and may change after the quote is given. Property is not reserved until the deposit (or full balance) is paid and the booking is accepted/approved by the Owners.
  • Security/Rental Deposit: To safeguard the property, we require a security/rental deposit before granting access to the property by either credit card hold, check, or other method of payment. The deposit will be refunded/released within 14 days after check-out if there are no damages or excessive cleaning required (See the sample Rental Agreement below for more details).
  • 60-day cancellation policy: We will issue a full refund of the amounts paid if bookings are canceled by the Guest 60 or more days before their original scheduled check-in. For cancellations after the 60-day window, changing your dates to a later date of stay may be considered on request, on a case-by-case basis. The "No refund" policy will apply to the rescheduled reservation. If the new dates are priced at a higher rate than the original dates of stay, the difference will be added to the balance due. If the new dates are at a lower rate, no refund or credit will be issued. 
  • Safeguarding your trip: We strongly recommend obtaining Travel/Cancellation Insurance for your trip especially if your stay is during the winter months, or if you are concerned about possible cancellation. Check here and here. If you are booking via our website or a quote sent to you by us, you may be able to purchase Travel insurance at check out. 
  • Payments accepted: personal or cashier's check, money order (at least 35 days before check-in date), Zelle, Venmo direct bank-to-bank payment, and major credit cards. A credit card processing fee may apply. For credit card payments, the name on the credit card must match that of the Primary Guest or the Primary Guest's legal spouse. Payment terms for bookings via 3rd party sites follow the respective site's policy.
  • Security Cameras/Devices: Owners reserve the right to install and operate security devices or image capture/image recording devices anywhere on the property on the exterior of the cabin for the express purpose of securing the property, driveway, entryway, parking, dwelling, and its contents and enforcing compliance with occupancy and pet rules. By signing the Rental Agreement and/or making payment for the reservation Guest acknowledges his(her) awareness of the presence and operation of such devices on the property, and consents to the possibility of the Guest’s (and their party) images captured, on behalf of him(her)self and the entire Guest’s party.
  • Wildlife and pests: The cabin is in a wooded area that is still largely wilderness. As such, it is possible to get 4-6-8 (or more) legged or winged visitors both outside and inside. This cannot be 100% prevented even with regular monthly pest control. Never leave food items in the vehicles, and never leave food, food leftovers, or garbage outside. Lock the cabin doors/windows AND your vehicle doors/windows when leaving even for a short time. Any garbage should be bagged and locked in the bear-resistant garbage containers provided.
  • Violations of Rental Policies: Violation of rental policies, occupancy, pet and house rules, or Rental Agreement conditions will result in immediate termination of the stay without any refund and forfeiture of the Rental deposit.
  • Cabin Inspection: Guests are advised to inspect the cabin upon arrival within 1 hour from check-in to ensure that everything is satisfactory and to contact the Owners in case of any questions, concerns, or issues. Any issue not reported upon arrival may be deemed the guests' responsibility. Guest concerns and/or complaints should be in writing, promptly, AND before departure, whether by text or e-mail, affording the Owners sufficient time to document the issue and undertake reasonable corrective measures.
  • Right of Entry and Inspection: The Guest agrees that the Owner or Owner's representatives may enter the Property to investigate disturbances, check occupancy, check damages, and make repairs as the Owner or Owner's representatives may deem appropriate. In an emergency, the Owner or his agent may enter the property at any time without securing prior permission from the Guest. The Owner will make every attempt to contact the guests before any emergency entry. Guests hereby acknowledge and grant specific permission to the Owner to enter premises at any time for inspection purposes should the Owner reasonably believe that an emergency exists or that Guests are causing or have caused any damage to the Property. 
  • Repairs and Service Calls: We perform regular maintenance to keep everything in good working order. It is impossible, however, to guarantee that all appliances, hot tub, fireplace, etc. will be in working condition 100% of the time. While we will attempt to correct all issues as quickly as possible, no refunds will be made for mechanical failures of the hot tub, appliances/electronics, HVAC, or interruption/loss of utilities (including satellite TV, phone, power, or Wi-Fi). Guest agrees that NO refunds, discounts, or transfers will be granted for the malfunction of any appliance or amenity, inclement weather, mechanical breakdowns, or other adverse circumstances beyond the Owners' control. Non-emergency maintenance issues will be handled during normal business hours. Examples of non-emergency issues are (but are not limited to): TV programming and remotes, burned-out bulbs, and WIFi connections. If maintenance is required, please contact the Owners.
  • No Refunds or Discounts: Examples of circumstances that do not warrant any refund, discount, alternative accommodation, etc. include but are not limited to: weather events; disruption of use or access to the National Park or area attractions due to nature or weather conditions, business closures, or construction; the presence of insects; the presence of wildlife on the property; disruption of utility services including cable/satellite, internet, water, electric; Cabin not being decorated/ accommodated/ improved/ updated to Guest's tastes; problems which have not yet been reported to the Owner; or noisy neighbors. The incidental presence of pests or bugs that do not render the Property unfit or uninhabitable will not present cause for refunds, discounts, or alternative accommodations. 
  • Additional Information:
    • Check-In and Out time: Check-in is at 3:00 PM ET and check-out is at 10:00 AM ET unless pre-arranged otherwise in advance. Late check-outs are subject to docking of the deposit (see Rental Agreement for details). 
    • Address, driving directions, and check-in instructions: will be provided after the balance is paid in full, the Rental Agreement is signed and the ID is received, a few days before check-in.


Sample Rental Agreement >>>