Service Animal Policy & Frequently Asked Questions

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In accordance with the Americans with Disabilities Act (ADA) and Tennessee law, we welcome qualified service animals while maintaining the safety, cleanliness, and comfort of our property for all guests.


Frequently Asked Questions

What is considered a Service Animal?

A "service animal" means an animal that is individually trained to do work or perform tasks for an individual with a disability, including physical, sensory, psychiatric, intellectual, or other mental disabilities.

The work or tasks performed by the service animal must be directly related to the individual's disability.

Is a Service Animal considered a pet?

No. A service animal is not considered a pet under the ADA or Tennessee law.

What types of animals qualify as Service Animals?

Under the ADA, service animals are generally limited to dogs. The ADA also contains a separate provision regarding trained miniature horses where reasonable accommodations can be made. Tennessee limits service animals to dogs only.

Tennessee law and this property's operational limitations are interpreted and administered primarily within the context of ADA service dog requirements applicable to transient lodging accommodations.

Are Emotional Support, Comfort, or Therapy Animals considered Service Animals?

No. Emotional Support Animals (ESAs), comfort animals, and therapy animals are not recognized as service animals under the ADA or Tennessee law.

What are the legal requirements for Service Animals in Tennessee?

Service animals must:

  • Remain under the control of the handler at all times
  • Be harnessed, leashed, or tethered unless the handler's disability prevents it
  • Be housebroken
  • Be non-aggressive and non-destructive
  • Not display repeated, unprovoked barking

What are the guest's responsibilities when bringing a Service Animal?

  • All urination and defecation must occur outdoors only - pee pads are not permitted.
  • All feces must be immediately cleaned up, sealed in appropriate bags, and placed in outdoor trash bins.
  • Service animals are not permitted on furniture, beds, or counters unless specifically required to perform their trained task.
  • Guests are responsible for any damages or additional cleaning caused by the service animal.

Can a Service Animal be removed from the property?

Yes. As permitted by law, we reserve the right to remove or exclude a service animal if:

  • The animal is out of control, and the handler does not take effective action to control it
  • The animal is not housebroken
  • The animal poses a direct threat to the health or safety of others

Is fraudulent representation of a Service Animal illegal?

Yes. Under Tennessee law (Tenn. Code Ann. § 39-16-304), knowingly and fraudulently misrepresenting an animal as a service animal to obtain the rights or privileges afforded to individuals with disabilities is a criminal offense.

A person convicted of this offense commits a Class B misdemeanor, which is punishable under Tennessee law by:

  • Up to 6 months in jail
  • A fine of up to $500
  • Or both

Misrepresentation may also result in removal from the property if the animal does not qualify as a service animal under applicable law.


Guest Acknowledgement

I have read the state law as it pertains to all rights and responsibilities regarding service animals.

☐ Yes

I have read and agree to comply with all requirements, including damage liability, as stated in the state law. I agree to pay for all damages incurred by having a service animal on the property.

☐ Yes


Additional Resources

ADA Service Animal Information:
https://adata.org/publication/service-animals-booklet