Questions about your Smoky Mountains cabin stay? We have answers!
Can we make partial/monthly payments?
For Direct and Vrbo reservations, we provide secure payment links for making payments. Each partial payment receives a receipt. Multiple payments are allowed, but the balance must be paid in full by the agreed-upon due date.
Payment schedules for bookings on other third-party sites follow their respective policies
How is staying in a vacation rental different from staying in a hotel?
Can bring as many people as I want?
Strict occupancy limits apply to ensure safety and protect property infrastructure. You must adhere to the maximum allowable property limit or the number of guests specified in the Rental Agreement, whichever is less. Approval is required for day visitors. Non-compliance results in immediate stay termination and forfeiture of payments. Refer to your Rental Agreement, rental policy, and property rules for more information.
What are the chances of snow when I travel? Does it snow in the Smokies and when?
Do I need to follow the directions that you gave, or just use a GPS?
Relying solely on GPS and Google Maps in mountainous areas can be inaccurate. We recommend using the provided directions alongside GPS for a better understanding of the route. GPS works well on main county roads and in urban areas. Please avoid driving in the center of narrow mountain roads to prevent collisions. As a local courtesy, let uphill cars pass first when driving downhill on narrow roads.
Where do I get groceries?
There are several supermarkets, the closest one will be Food City on E Parkway in Gatlinburg (across from City Hall) - open 24 hours. If you are driving through Sevierville taking Dolly Parton Parkway, there is also a Food City on the way as well as Walmart Neighborhood Market (open 24 hours). Smoky Mountain Grocery delivery service - instructions are here
How do we access the cabin?
Where do I get firewood for the fire pit?
What about wildlife? Any bears?
Why no certain utensils / small appliances?
What if there is a power outage?
How fast is your Wi-Fi / Internet?
Do we need charcoal to use the outdoor grill?
What kind of electronics are provided in the cabin?
Critters and insects.
Do you provide pack-n-plays and high chairs?
Are there Uber, Lyft, or taxi services available?
Due to the mountain/rural nature of the area, Uber and Lyft services may be spotty. There are a couple of taxi/shuttle/limo services that you can book: